How to create an incredible Welcome Packet for your creative business

welcome packet

Did you know that a new client welcome packet can mean the difference between a smooth project and a rough one? Here’s the deal: clients get antsy when they don’t know what’s going on–wouldn’t you? And when clients get antsy, projects go downhill–quickly! Maybe you’ve experienced this: a client who seemed great at first, but…

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5 Canned email templates you need in your creative business

canned email templates

Do you find that you’re repeating yourself ALL THE TIME in your emails? Early on in my business I felt like I was always in my inbox, saying the same thing over and over again to clients and potential clients. It was exhausting. Sound familiar? If yes, you need to be using canned emails, or…

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The Friday email you NEED to be sending to your clients

the Friday email

Did you know you can impress your clients and keep your projects running smoothly with a two-minute Friday email? The Friday Email is one of the easiest things you can implement in your creative service-based business to improve your client experience and keep everything running smoothly. Imagine this: you’re happily plugging along on a client…

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Three things you must do in your client onboarding process

you must do these 3 things when onboarding new clients!

Did you know that how you onboard your clients can be just as important as the project you deliver? Seriously! Why? Because if your client onboarding process is letting you down, you’ll start the project off on the wrong foot, and may never be able to recover from it! This can lead to creating nightmare…

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How to easily manage your leads and clients

Hey everyone, I’m Kendra, and I’m teaming up with Erin at Successfully Simple to talk about something that we often overlook in our businesses. And I wonder if you can pick up what that is. There may be a few things that you’re thinking about, that you may specifically need to be working on in…

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